Director, Account Management
New
A
AbsorbSaaS LMS
Remote CANFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- LeadershipSalesforceZendesk
Requirements
- 6+ years of leadership in mid-market/enterprise SaaS account management.
- Proven experience managing complex accounts in North America.
- Exceptional communication, relationship-building, and consultative skills.
- Demonstrated success in driving renewals, upsell, and cross-sell opportunities.
- High intellectual curiosity and ability to thrive in a fast-paced, remote-first environment.
- Strong leadership and mentoring abilities.
- Passionate about customer success and continual learning.
Responsibilities
- Lead and mentor a team of Account Managers, fostering a culture of excellence, collaboration, and continual learning.
- Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value.
- Own and drive client renewals, retention, and net retention targets.
- Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives.
- Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate.
- Lead regular Executive Business Reviews and strategic check-ins.
- Champion customer feedback, synthesizing insights to inform product development and innovation.
- Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance.
- Drive feature adoption, enablement, and ongoing education for clients.
- Represent Absorb at industry events and client engagements.
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