Operations Specialist
New
E
Extenteam Client RolesVacation Rentals
Location: PhilippinesFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- Excellent written and verbal English communication skills (mandatory).
- Prior experience in reservations or administrative operations within the vacation rental or hotel industry.
- Exceptional customer service and interpersonal skills.
- Ability to work independently in a remote work environment.
- Strong attention to detail and commitment to providing exceptional service.
- Empathy, patience, and a customer-centric mindset.
- Critical thinking and problem-solving abilities.
- Proficiency in learning new software quickly and efficiently.
- Technical requirement: Minimum 30mbps internet speed (wired connection required).
- Technical requirement: i5 11th Gen or higher processor.
- Technical requirement: Windows 11 or MacOS Catalina or higher OS.
- Technical requirement: Minimum 8 GB RAM.
- Private and quiet dedicated home office area.
- Back-ups in case of power or internet provider interruptions.
- Good headset and webcam (preferably noise-canceling).
Responsibilities
- Deliver excellent customer service by promptly addressing guest inquiries and concerns through various communication channels.
- Efficiently manage reservations, provide accurate pricing and policy information, and handle guest communications across multiple booking platforms.
- Resourcefully find property information and utilize maps and other tools to respond to location-specific inquiries.
- Utilize Streamline VRS property management software for reservations, guest communications, billing, property documentation, and listing updates.
- Collaborate with property owners to confirm availability and coordinate vendor support, deliveries, and projects, while effectively communicating with guests regarding any impact on their reservations.
- Maintain consistent and detailed communication within the Operations team to ensure seamless handover of tasks and responsibilities, promoting departmental success.
- Take ownership of individual tasks and projects while contributing to the team's ability to manage fast-paced daily operations and communications.
- Assist guests in selecting ideal properties by demonstrating in-depth knowledge of each property and location.
- Offer recommendations on local attractions and amenities, showcasing expertise about the area to enhance guest experiences.
- Maintain accurate records of reservations, payments, and guest information, ensuring compliance with agreements and regulations.
- Actively update departmental SOPs to reflect the most current procedures and policies across the company and its partners.
View Full Description & ApplyYou'll be redirected to the employer's site
