Remote Intake Specialist
New
P
PearlLegal Services
Mexico City, Mexico; Honduras; Santo Domingo, Dominican Republic; Bogotá, Colombia; Buenos Aires, Argentina; Central Luzon, Philippines; Central Visayas, Philippines, 8 am - 5 pm ESTFull-TimeMiddle
Salary1,500 - 2,000 USD per month
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Job Details
- Languages
- C1+ English
- Required Skills
- Customer serviceData entryCRM
Requirements
- Experience in a phone-based client intake, customer service, or front-desk role handling inbound calls and prospect screening.
- Hands-on experience drafting client-facing written communication with accurate spelling, grammar, and formatting.
- Experience preparing contracts or engagement agreements requiring accurate numerical data entry and calculations.
- Ability to manage multiple concurrent prospects and follow-ups using scheduling or CRM tools.
- Proficiency with business productivity and communication tools such as email, video conferencing, and VoIP phone systems.
- Experience serving professional or high-expectation clientele.
- C1+ English (CEFR) proficiency for real-time phone communication and written correspondence.
Responsibilities
- Serve as the first point of contact for prospective clients to manage inbound inquiries.
- Screen prospects to qualify them for appeals legal work.
- Book consultations for prospective clients.
- Prepare engagement agreements using custom contract-automation tools.
- Ensure error-free agreements with accurate numerical data entry.
- Maintain professional written and phone communication to uphold firm reputation.
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