Legal Intake Specialist - Lemon Law
New
O
Ovation Law FirmLegal Services
This position is only open to candidates located in LATAM., U.S. business hours (Mountain Time)Full-TimeMiddle
Salary$5-$8 Hourly DOE
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Job Details
- Languages
- Strong English communication skills (C1 level), both verbal and written; Fully bilingual, fluent in both English and Spanish.
- Experience
- At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
- Required Skills
- Customer serviceHubSpot
Requirements
- Strong English communication skills (C1 level), both verbal and written.
- Fully bilingual, fluent in both English and Spanish.
- At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
- Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.
- Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.
- Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
- Laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.
- Stable wired internet connection with a minimum speed of 50 Mbps.
- Jabra Evolve 20 headset or equivalent.
- Available to work U.S. business hours (Mountain Time).
- Willingness to use time-tracking software.
Responsibilities
- Respond to incoming inquiries via phone and web forms, providing prompt, attentive support to consumers seeking legal assistance for defective vehicle (lemon law) claims.
- Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential lemon law case details, including vehicle information, defect history, repair attempts, warranty status, and purchase or lease details.
- Use an assumptive, consultative approach to guide qualified consumers through the next steps of representation, including initiating the retainer process and coordinating timely follow-ups as needed.
- Accurately document all caller information, case details, and outcomes in Hubspot, ensuring data accuracy and completeness.
- Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact.
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