Customer Success Onboarding Advisor
New
B
BooksySaaS, Beauty, Wellness
SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (advanced conversational)
- Required Skills
- SalesforceRelationship managementCustomer SuccessSaaSGoogle Workspace
Requirements
- Track record of managing and onboarding B2B clients.
- Experience in a SaaS, tech, or fast-paced customer success environment.
- Fluency in English (advanced conversational).
- Proficiency with Salesforce for tracking client health metrics.
- Proficiency with Google Suite.
- Strong relationship-building skills.
- Ability to explain technical solutions to independent business owners.
- Strong problem-solving skills to identify and address operational pain points.
Responsibilities
- Deliver expert training sessions to ensure seamless platform setup for new providers.
- Engage proactively with clients via phone, email, and WhatsApp to meet key activation milestones within 30 days.
- Troubleshoot implementation challenges while maintaining a consultative, people-first approach.
- Act as a functional expert to help non-technical business owners navigate the ecosystem.
- Build strong relationships with entrepreneurs to help them eliminate administrative chaos.
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