Clinical Care Navigator - After Hours
New
United States, Sunday - Thursday: 12am-8:30am PT (1am-9:30am MT / 2am-10:30am CT / 3am-11:30am ET)Full-TimeMiddle
Salary41 USD per hour
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Job Details
- Languages
- Spanish
- Experience
- Two years post license experience
Requirements
- Master’s degree in clinical social work or equivalent.
- Active, independent clinical licensure (e.g., LCSW, LMFT, LPC, LPCC).
- Alternatively, a Bachelor's degree in Nursing (RN).
- Two years of post-license experience for clinical roles.
- Two years of psychiatric intake, assessment, or related experience for RN candidates.
- Previous EAP or clinical call center experience is preferred.
- Significant experience managing high-risk clinical situations (e.g., suicidality, mandated reporting).
- Fluent bilingual proficiency in English and Spanish.
- Ability to work the required night shift (Sunday - Thursday: 12am-8:30am PT).
- Comfort with adopting new technology platforms and a growth mindset.
- Excellent written and verbal communication skills.
- Strong time management and crisis management skills.
Responsibilities
- Manage crises and provide in-the-moment telephone support to clients with complex behavioral health issues.
- Ensure client safety and connect individuals to high-quality, evidence-based mental health providers and facilities.
- Support clients through phone and email communication.
- Adapt quickly to evolving tools and protocols based on internal data and feedback.
- Provide actionable feedback to internal teams to improve the company's care model.
- Contribute to process improvements within a fast-paced, growing clinical operations environment.
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