Support Specialist
New
A
AideyBusiness Process Outsourcing
Philippines, 24/7 support coverage including night, swing, and rotating shiftsFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 2 years
- Required Skills
- ShopifyTechnical supportCustomer supportZendesk
Requirements
- Excellent English communication skills (verbal, writing, and reading).
- At least 2 years of proven experience in customer support or technical support roles.
- Ability to learn quickly and multitask while supporting multiple clients.
- Flexibility to work on rotating, night, and swing shifts for 24/7 coverage.
- Access to a high-quality computer, headset, and stable internet connection.
- Experience in supporting point-of-sale or hospitality property management systems (advantage).
- Experience supporting eCommerce platforms like Shopify, WooCommerce, or ShipStation (advantage).
- Experience with help desk software such as Zendesk, Freshdesk, Zoho, or Intercom (advantage).
Responsibilities
- Provide customer support by phone, email, and chat in a timely manner.
- Analyze, triage, and troubleshoot cases that need technical help.
- Ensure proper troubleshooting steps are completed prior to escalation.
- Support a few clients/accounts simultaneously.
- Take initiative in improving work processes.
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