Technical Support Specialist
New
A
AideyBusiness Process Outsourcing
PhilippinesFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- ShopifyJiraCRMCustomer supportSaaSHubSpot
Requirements
- Excellent English communication skills: verbal, written, and reading are a MUST.
- Experience in customer support (preferably in SaaS, eCommerce, or tech) is an ADVANTAGE.
- Hands-on Shopify experience is an ADVANTAGE.
- Experience working with HubSpot or similar CRM/ticketing systems is an ADVANTAGE.
- Familiarity with conversion rate optimization (CRO) best practices.
- Ability to problem-solve and provide thoughtful and accurate responses.
- Proactive, customer-first mindset.
- Team player capable of working in a fast-paced start-up environment.
Responsibilities
- Monitor, troubleshoot, and respond to inbound and support-related inquiries in real time, providing clear and helpful responses.
- Open and monitor Jira tickets, escalating internally as needed.
- Take the time to understand who the customer is, their business size, and their goals to offer relevant and strategic support.
- Provide guidance on CRO best practices based on the customer’s needs, with support from the client's CRO experts.
View Full Description & ApplyYou'll be redirected to the employer's site
