Senior Implementation Manager
New
U
Ujwal Inc.Customer engagement AI
Location: India, Comfortable working in US hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Strong communication skills in English (both written and verbal).
- Experience
- 3+ years of experience in a hands on technical role; 1-2+ years of experience delivering successful customer implementations
- Required Skills
- Project ManagementSalesforceRESTful APIsSaaS
Requirements
- Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience.
- 3+ years of experience in a hands-on technical role.
- 1-2+ years of experience delivering successful customer implementations.
- Strong technical background with knowledge of SaaS platforms, APIs, and cloud services.
- Excellent project management skills with the ability to juggle multiple projects simultaneously.
- Ability to translate complex concepts into actionable items to non-technical stakeholders.
- Strong communication skills in English (both written and verbal).
- Entrepreneurial and problem-solving attitude.
- Comfortable working in US hours.
Responsibilities
- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
- Successfully handle onboarding of multiple clients simultaneously.
- Understand clients' business objectives.
- Lead technical discovery sessions to ensure AI-powered customer support solutions are configured appropriately.
- Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
- Develop and maintain a deep understanding of AI-powered customer support solutions and communicate technical information to clients.
- Identify opportunities for upselling and cross-selling existing solutions.
- Track and report on key account metrics, such as customer satisfaction and product usage, to drive improvements.
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