- Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
- Successfully handle onboarding of multiple clients simultaneously.
- Understand clients' business objectives.
- Lead technical discovery sessions to ensure AI-powered customer support solutions are configured appropriately.
- Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
- Develop and maintain a deep understanding of AI-powered customer support solutions and communicate technical information to clients.
- Identify opportunities for upselling and cross-selling existing solutions.
- Track and report on key account metrics, such as customer satisfaction and product usage, to drive improvements.
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