Director, CHW Operations
New
Based in United StatesFull-TimeDirector
Salary$165,000
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Job Details
- Languages
- Bilingual Spanish/English proficiency is strongly preferred.
- Experience
- 8+ years
Requirements
- 8+ years of experience in healthcare operations leadership roles.
- Proven experience managing Community Health Workers, care coordinators, patient navigators, outreach teams, or similar community-based healthcare workforces.
- Experience building and leading distributed field teams across multiple locations or markets.
- Strong understanding of Medicaid populations, social determinants of health, and barriers impacting healthcare access.
- Demonstrated success developing frontline leaders and improving operational performance through structured processes and accountability systems.
- Excellent communication, coaching, stakeholder management, and change leadership skills.
- Experience with programs such as ECM, Community Supports, CalAIM, or other Medicaid care management initiatives is preferred.
- Background working with culturally diverse and historically underserved communities is highly valued.
- Experience scaling healthcare operations during periods of rapid growth is a plus.
- Bilingual Spanish/English proficiency is strongly preferred.
Responsibilities
- Lead Community Health Worker operations across multiple markets, including workforce planning, deployment strategies, productivity management, and performance optimization.
- Establish operational standards for home visits, community interventions, member outreach, engagement activities, and field documentation processes.
- Build management frameworks that promote coaching, accountability, quality improvement, and professional development across CHW teams.
- Partner closely with clinical and care delivery teams to ensure seamless integration of CHWs into multidisciplinary care models.
- Monitor operational metrics and identify opportunities to improve member engagement, retention, care coordination, and health outcomes.
- Support market expansion initiatives by developing scalable operational models while maintaining service quality and consistency.
- Develop and mentor frontline leaders, creating a culture of ownership, collaboration, and continuous improvement.
- Drive process improvements that enhance the effectiveness and scalability of community-based healthcare programs.
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