Business Operations Lead
New
O
OverflowFintech SaaS
RemoteFull-TimeLead
SalaryCompetitive base salary with equity and commission eligibility
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Product ManagementQA AutomationBusiness OperationsRisk Management
Requirements
- Senior operator background with direct people-management experience (BizOps, StratOps, or similar).
- Expertise in payment operations substance: KYC, risk, chargebacks, and reconciliation.
- Proven experience as an owner or heavy contributor within a SOC 2 (ideally Type II) program.
- Demonstrable AI fluency with evidence of AI-driven automation or tool development.
- Strong scoping and prioritization instincts for operational and engineering workflows.
- Strong analytical and structured-thinking skills, comfortable with P&L and metrics.
- Ability to lead hands-on while managing strategic operations.
- Excellent communication and collaboration skills for cross-functional impact.
- Alignment with mission-driven organizational values.
Responsibilities
- Stand up planning cadence, operating rhythms, and business reviews across the company.
- Run cross-functional initiatives that span teams and need a single accountable owner.
- Define and instrument metrics and build the reporting/BI layer.
- Manage the company's tooling stack, including build-vs-buy decisions.
- Lead AI adoption company-wide, piloting tools and helping teams build AI fluency.
- Partner with Engineering to scope and prioritize internal tooling needs.
- Oversee Payment Operations team including KYC, risk reviews, and reconciliation.
- Oversee Tap Operations team responsible for physical product fulfillment and logistics.
- Manage the full-cycle SOC 2 program, including auditor relationships and controls.
View Full Description & ApplyYou'll be redirected to the employer's site
