Operations Training Specialist
New
Based in United StatesFull-TimeMiddle
Salary60,000 - 70,000 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementCustomer serviceMicrosoft OfficeDocumentationProcess improvement
Requirements
- Associate or Bachelor’s degree in Business, Human Resources, Education, or a related field.
- 3–5 years of experience in customer service and payroll operations.
- Demonstrated experience developing and delivering training programs.
- Strong knowledge of customer service processes, payroll systems, and related technology solutions.
- Excellent written and verbal communication skills.
- Ability to present complex information in a clear and accessible manner.
- Strong organizational and project management skills.
- Proficiency with Microsoft Office Suite and experience using e-learning platforms.
- Strong analytical and problem-solving abilities.
- Detail-oriented mindset with excellent attention to accuracy and quality.
- Ability to work independently while collaborating effectively with cross-functional teams.
Responsibilities
- Develop comprehensive training curricula tailored to customer service and payroll teams.
- Create engaging learning materials, including training manuals, presentations, and e-learning resources.
- Deliver onboarding and ongoing training sessions using different approaches to support various learning styles.
- Evaluate training effectiveness and implement improvements based on feedback and operational needs.
- Develop, update, and maintain market-specific policies and procedures related to customer service and payroll functions.
- Ensure documentation remains accurate, compliant, accessible, and aligned with operational standards.
- Serve as a subject matter expert on customer service processes, payroll operations, systems, and compliance requirements.
- Collaborate with technology teams to enhance systems, tools, and solutions supporting customer service and payroll operations.
- Partner with cross-functional teams to improve workflows, consistency, and overall service delivery.
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