Enterprise Onboarding Specialist

New

Remote-first role based in the U.S.Full-Time

Salary not disclosed

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Job Details

Required Skills: Project ManagementSalesforceRESTful APIsProcess improvement

Experience implementing software solutions for enterprise-level partners in a SaaS environment.
Familiarity with partner onboarding tools such as Vitally, Monday.com, Smartsheet, or CRMs like Salesforce.
Strong technical skills, including comfort navigating integrations, APIs, or troubleshooting implementation issues.
Demonstrated experience building systems from the ground up, including documentation, playbooks, and knowledge bases.
Proven track record in project management with structured processes, clear timelines, and measurable milestones.
Ability to embrace ambiguity, pilot new processes, and iterate quickly.
Strong partner-centric mindset with excellent communication and problem-solving abilities.
Commitment to high standards of quality and continuous improvement.
Ability to drive results independently and collaboratively within a lean, high-performing team.

Serve as the main point of contact for enterprise partners during onboarding, guiding them through implementation, timelines, and platform adoption.
Streamline onboarding workflows to reduce implementation timelines and accelerate partner time-to-value.
Develop scalable processes, onboarding documentation, templates, and best practices to increase efficiency.
Collaborate with Success Operations, Sales, Product, and Partner Operations teams to ensure smooth handoffs and proactive partner support.
Actively engage with partners to solve challenges and provide tailored guidance during the onboarding phase.
Track onboarding metrics and gather partner feedback to drive continuous improvement.
Conduct in-person visits to enterprise partners to deepen relationships and accelerate value delivery.

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