CX Specialist, Enterprise Account
New
Based in the United StatesFull-TimeMiddle
Salary$110,000 - $171,500 USD, including annualized base salary and target sales incentives.
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Job Details
- Experience
- 5+ years of experience in solutions selling; 3+ years of experience specifically selling Contact Center as a Service (CCaaS) solutions.
- Required Skills
- SalesforceCRM
Requirements
- 5+ years of experience in solutions selling, ideally within CCaaS, UCaaS, telecom, CRM, or AI-powered technology environments.
- 3+ years of experience specifically selling Contact Center as a Service (CCaaS) solutions.
- Proven track record of successfully managing enterprise sales cycles and closing complex deals.
- Experience selling to executive-level stakeholders within Fortune 1000 or similarly complex organizations.
- Strong ability to build trusted relationships with customers, partners, and internal teams.
- Hands-on experience with Salesforce or similar CRM platforms for pipeline management and forecasting.
- Excellent communication, presentation, negotiation, and consultative selling skills.
- Customer-focused mindset with the ability to understand business challenges and recommend impactful solutions.
- Strong business acumen, problem-solving skills, and ability to translate technology capabilities into customer value.
- Results-oriented approach with resilience, adaptability, and a passion for innovation.
- Ability to leverage technology, automation, and data insights to improve sales effectiveness.
Responsibilities
- Drive new business growth by managing strategic opportunities within assigned segments, territories, or named enterprise accounts.
- Identify, qualify, and develop sales opportunities while maintaining a strong pipeline of potential customers.
- Own the complete sales cycle from lead generation and discovery through solution presentation, negotiation, and contract execution.
- Build and maintain strong relationships with enterprise customers, executives, partners, and internal stakeholders.
- Collaborate with partner teams and internal resources to generate pipeline, support strategic initiatives, and accelerate revenue opportunities.
- Deliver product demonstrations and communicate the value of customer experience and collaboration solutions based on business needs.
- Develop account strategies, business plans, and quarterly reviews to support long-term customer growth.
- Maintain accurate opportunity tracking, forecasting, and sales activity documentation using Salesforce and internal systems.
- Ensure customer satisfaction and retention by supporting successful implementation and ongoing customer experiences.
- Consistently achieve and exceed quarterly and annual sales targets through strategic selling and effective execution.
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