Implementation Specialist Manager
New
Y
Yes EnergyEnergy Analytics
Remote-USFull-TimeManager
Salary$170,000-$195,000 plus bonus
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Job Details
- Experience
- 8+ years of experience in software implementation, professional services, systems integration, or solution delivery. 3+ years of direct people management experience.
- Required Skills
- Project ManagementSQLAgileData AnalysisPeople ManagementRESTful APIsStakeholder management
Requirements
- Bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or a related field.
- 8+ years of experience in software implementation, professional services, systems integration, or solution delivery.
- 3+ years of direct people management experience.
- Proven experience managing multiple customer implementations simultaneously.
- Strong project management, stakeholder management, and organizational skills.
- Excellent communication, analytical, and problem-solving skills.
- Proven ability to lead cross-functional teams and influence outcomes.
- Strong SQL and data analysis skills.
- Knowledge of North American ISO/RTO markets and wholesale electricity analytics or optimization tools.
- Experience developing implementation methodologies, playbooks, and operational metrics.
- Familiarity with Agile delivery practices and project portfolio management.
Responsibilities
- Lead, coach, and develop a team of Implementation Specialists and Business Analysts through hiring, onboarding, performance management, and career development.
- Manage team capacity, project assignments, and resource allocation.
- Oversee multiple concurrent customer implementations from discovery through go-live.
- Monitor project health, utilization, delivery KPIs, and customer satisfaction.
- Serve as the executive point of contact for strategic customer implementations.
- Partner with Product, Engineering, Customer Success, and Sales to prioritize customer needs.
- Provide technical guidance on APIs, SQL, integrations, and data exchanges.
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