Licensed Insurance Virtual Customer Service Agent
New
United States; we can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WYFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer service
Requirements
- Ability to complete pre-licensing courses and pass the applicable state exam and background screenings
- Organized self-starter, dedicated to studying on their own and comfortable in a continuous-learning environment
- Must be 18+ years of age
- High school diploma (or GED equivalent)
- Must pass a background check and drug screening
- Must reside in one of the approved states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY
- Home internet minimum requirements: 15 Mbps download and 5 Mbps upload
Responsibilities
- Interact with customers, clients, insurance carriers and internal sources to provide coverage information and provide policy recommendations
- Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other tasks
- Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers
- Weekly review of quality standards, metrics, and performance
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