Payment Support Agent
New
S
ScalapayFintech
Based in Italy, ideally Milan as from here we manage customers all over Europe, but full remote from other locations in Italy can be authorizedContractEntry
Salary24,000 - 25,000 EUR per year
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Job Details
- Languages
- Italian (C1-C2), Spanish (C1), English (B2)
- Required Skills
- Customer serviceTime ManagementCritical thinkingCRM
Requirements
- High school diploma (Diploma di scuola secondaria di II grado)
- Excellent command of Italian (native or near-native speaker C1-C2)
- Spanish proficiency (C1)
- Good knowledge of English (B2)
- Ability to work under pressure
- Ability to multitask, prioritize, and manage time effectively
- Basic knowledge of the main IT tools and familiarity with CRM systems
- Strong communication and critical thinking skills
- Customer-oriented mindset
- Previous experience in call centers/phone and written communication preferred
Responsibilities
- Manage incoming written replies from customers via e-mail and messages
- Prompting payments by sending emails, messages and phone calls
- Assist customers with payment by finding solutions to their problems according to company guidelines
- Provide accurate, valid and complete information by using the right methods/tools
- Update the daily files of assigned customers
- Work closely with the Customer Service team to exchange detailed customer information and to foster business strategies
- Take the extra mile to engage customers
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