- Manage incoming written replies from customers via e-mail and messages
- Prompting payments by sending emails, messages and phone calls
- Assist customers with payment by finding solutions to their problems according to company guidelines
- Provide accurate, valid and complete information by using the right methods/tools
- Update the daily files of assigned customers
- Work closely with the Customer Service team to exchange detailed customer information and to foster business strategies
- Take the extra mile to engage customers
Customer serviceTime ManagementCritical thinking+1 more