CSR Admin
V
Virtual Staff 365Climate Control and Electrical
Philippines, Australian Eastern Standard Time business hoursFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceCRM
Requirements
- Proven experience in customer service, call handling, or administrative support roles.
- Strong verbal and written English communication skills.
- Confident and professional phone manner.
- High attention to detail and strong organizational capabilities.
- Ability to manage high call volumes and competing priorities in a fast-paced environment.
- Customer-focused mindset with strong problem-solving skills.
- Ability to work independently and adhere to established processes.
- Experience with basic to intermediate CRM, booking, or scheduling platforms.
- Proficiency in using email and SMS communication tools.
Responsibilities
- Manage lead follow-ups, confirmation SMS, and outbound calls to new and existing leads.
- Handle inbound customer calls, missed calls, and customer satisfaction follow-ups.
- Support scheduling by managing calendars, booking jobs in Aroflo, and handling reschedules.
- Maintain accurate customer and job records within the CRM system.
- Perform administrative duties such as preparing cancellation letters and assisting the broader service team.
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