Enterprise Technical Admin
Philippines, Night ShiftFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- ShopifyCustomer serviceGoogle WorkspaceAsana
Requirements
- Strong knowledge of the eCommerce space, including experience with Shopify or Liftoff.
- Strong knowledge of Google Suite.
- Excellent written and verbal communication skills in English.
- Strong attention to detail and ability to prioritize tasks.
- Strong time management skills and the ability to work independently.
- Flexible and open to changes in tasks and assignments.
- Experience with project management tools (e.g., Asana, Trello, etc.) is beneficial.
Responsibilities
- Manage and respond to e-commerce email inboxes, addressing customer service inquiries and escalating issues when needed.
- Proactively troubleshoot issues using available resources to find resolutions.
- Maintain and update systems (Shopify, Liftoff) for accurate order, inventory, and customer data.
- Coordinate with clients to address and resolve customer service issues, providing clear communication and follow-up.
- Support the team with daily administrative tasks, such as managing email correspondence and processing manual orders efficiently.
- Collaborate with internal teams to resolve production, fulfillment, and shipping concerns, ensuring quick and effective solutions.
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