Client Account Manager - (Ops)
New
Based in Canada, structured schedule covering required weekday hours and client time zonesFull-TimeMiddle
Salary95,000–115,000 LKR (including basic salary and fixed allowances)
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Job Details
- Languages
- English
- Required Skills
- Project CoordinationSEOAccount ManagementDigital Marketing
Requirements
- Previous experience in client account management, key account management, customer success, or client servicing roles.
- Experience working with ticketing systems, task management platforms, or project coordination tools.
- Strong written and verbal English communication skills, with confidence communicating through email, phone, VOIP, and video meetings.
- Good understanding of digital marketing, SEO, and online business practices.
- Ability to remain calm, solution-oriented, and professional when managing challenging client situations.
- Strong organizational skills with the ability to manage multiple client accounts and deadlines simultaneously.
- Excellent attention to detail and commitment to maintaining high-quality standards.
- Ability to work independently in a remote environment while collaborating effectively with distributed teams.
- Availability to work a structured schedule covering required weekday hours and client time zones.
Responsibilities
- Serve as the primary point of contact for a portfolio of medical professional clients, managing relationships and ensuring consistent service quality.
- Coordinate communication between clients and internal teams, including web, social media, SEO, and marketing specialists.
- Provide regular updates regarding completed tasks, project progress, timelines, and important deliverables through email, phone, and virtual meetings.
- Review client requests, clarify requirements, and ensure accurate task assignment to the appropriate internal teams.
- Evaluate internal deliverables such as website updates, reports, marketing content, and campaigns before presenting them to clients.
- Address client concerns and service issues by identifying root causes, coordinating solutions, and maintaining positive relationships.
- Monitor project timelines, milestones, and objectives to ensure commitments are delivered on schedule.
- Maintain accurate client records, preferences, notes, and updates within internal systems.
- Prepare meeting materials, agendas, and talking points when required by leadership.
- Support continuous improvement initiatives by identifying opportunities to enhance client experience and operational efficiency.
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