CX Operations Manager
New
P
PayabliFintech / SaaS
RemoteFull-TimeManager
SalaryCompetitive salary
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Job Details
- Experience
- 5-8+ years
- Required Skills
- TableauMicrosoft ExcelCRMGoogle SheetsLooker
Requirements
- 5-8+ years of experience in CX operations, revenue operations, business operations, or analytics.
- Proven experience building dashboards, reports, and operational infrastructure.
- Strong analytical skills with experience in data architecture and trend analysis.
- Experience as a system administrator or super user of support platforms (CRM, ticketing, analytics).
- Proficiency in implementation and migration of CX tools (e.g., Intercom).
- Advanced proficiency with Excel/Sheets and BI tools (e.g., Looker, Tableau, Metabase).
- Experience designing and optimizing workflows in a scaling environment.
- Strong communication skills for presenting data to leadership.
- Self-starter mentality with the ability to manage competing priorities.
Responsibilities
- Serve as system administrator for all CX platforms, designing features that align with department KPIs.
- Manage the CX tech stack including vendor selection and implementation of CRM, ticketing, and analytics tools.
- Build and maintain automated dashboards and reporting for executive visibility and team performance tracking.
- Design and optimize CX workflows and processes, surfacing automation opportunities through data analysis.
- Enhance partner health scoring methodologies and build predictive churn models.
- Develop and configure QA scoring infrastructure in collaboration with the CX Training & Knowledge Specialist.
- Coordinate cross-functional initiatives with Engineering and Product teams.
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