Portuguese speaking Customer Expert for Dyson
New
M
Mercier Consultancy GroupConsumer Electronics
Remote working arrangement within GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary reflective of your skills and experience
Apply NowOpens the employer's application page
Job Details
- Languages
- Portuguese
- Required Skills
- Customer support
Requirements
- Native or fluent Portuguese language skills (spoken and written).
- Valid EU passport or EU citizenship.
- Genuine interest in consumer electronics and innovative products.
- Excellent communication and interpersonal skills.
- Strong computer literacy.
- Experience with CRM platforms and digital communication tools.
- Self-motivated and capable of working independently in a remote environment.
Responsibilities
- Deliver outstanding customer support to Portuguese-speaking clients regarding Dyson's range of premium consumer electronics products.
- Handle inbound customer enquiries via phone, email, and live chat in a professional, empathetic, and timely manner.
- Diagnose and troubleshoot technical issues related to Dyson consumer electronics.
- Process product returns, replacements, warranty claims, and escalations.
- Maintain up-to-date knowledge of Dyson's evolving product portfolio.
- Accurately log all customer interactions, feedback, and case details into the CRM system.
- Collaborate with internal teams to resolve complex customer issues.
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