Senior OCM Consultant
New
Based in the United StatesContractSenior
Salary$140,000–$175,000
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Job Details
- Experience
- 5–8+ years
- Required Skills
- AgileArtificial IntelligenceSCRUMCRMServiceNow
Requirements
- 5–8+ years of experience in Organizational Change Management, preferably within technology implementations and digital transformation programs.
- Proven experience supporting enterprise technology deployments such as CRM, ERP, HRIS, ITSM, ServiceNow, AI, or digital workplace solutions.
- Strong knowledge of change management practices, stakeholder engagement, communication strategies, training, and user adoption approaches.
- Ability to translate technical and process changes into clear business impacts and user-focused messages.
- Excellent facilitation, presentation, communication, and stakeholder management skills.
- Experience working in matrixed environments with multiple teams and competing priorities.
- Strong organizational skills, attention to detail, and ability to manage complex initiatives in evolving environments.
- Comfortable working with ambiguity and adapting to changing business needs.
- Bachelor’s degree required; preferred fields include Business, Communications, Organizational Development, or related disciplines.
- Prosci or CCMP certification is preferred.
- Additional experience with project or program management methodologies such as Agile, Scrum, or PMP is a plus.
Responsibilities
- Partner with OCM leadership, project teams, and business stakeholders to deliver change initiatives aligned with program objectives and timelines.
- Lead assigned change management workstreams, including stakeholder engagement, impact assessments, readiness activities, communications, and adoption planning.
- Analyze organizational impacts, identify resistance points, and recommend mitigation strategies to support successful transformation outcomes.
- Develop and deliver communication plans, training materials, executive updates, and engagement content tailored to different audiences.
- Facilitate workshops, focus groups, stakeholder sessions, and feedback activities to gather insights and strengthen adoption.
- Support the creation of change networks, leadership engagement programs, and employee advocacy initiatives.
- Monitor adoption metrics, readiness indicators, and user feedback to identify opportunities for improvement.
- Collaborate with cross-functional teams to create a consistent end-user experience throughout the transformation lifecycle.
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