Senior Consultant, Process Improvement
New
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TeamDynamixProfessional Services
Location: Remote, USAFull-TimeSenior
Salary$110K - $130K; $110K – $130K • Offers Bonus
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Job Details
- Experience
- 10+ years of experience working and being a leader on project teams or processes; 5+ years of experience working and being a leader on service management teams or processes.
- Required Skills
- AgileProcess improvement
Requirements
- 4-year college degree.
- 10 or more years of experience working and being a leader on project teams or processes.
- 5 or more years of experience working and being a leader on service management teams or processes.
- Ability to define business requirements and translate into creative solutions.
- Excellent communication and facilitation skills.
- Ability to build and sustain client relationships.
- Strong presentation and interpersonal skills.
- Foundational technical skills in project management and service management software.
- Preferred: Master’s degree.
- Preferred: Industry certifications such as PMP, ITIL, KCS, AI, or Lean.
- Preferred: Previous experience with TeamDynamix (TDX) products.
- Preferred: Experience with Conversational AI best practices.
Responsibilities
- Manage assigned work requests and business process consulting projects.
- Identify and recommend improvements to business operations and models centered around ITSM, PPM, and AI/automation.
- Deliver webinars and workshops on IT Service Management topics like Incident, Change, and Problem Management.
- Deliver webinars and workshops on Project Portfolio Management topics including Waterfall, Agile, and Kanban methodologies.
- Perform TeamDynamix Work Management health checks and provide configuration recommendations.
- Assist clients with defining and documenting core processes for TeamDynamix adoption.
- Provide coaching on service management and AI/Automation to business leaders.
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