Senior Business Process Consultant – ITAM, HAM, SAM
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Stakeholder managementChange ManagementServiceNow
Requirements
- 5+ years of hands-on experience implementing ServiceNow IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM) solutions.
- Deep knowledge of business process architecture principles, service design, and enterprise workflow optimization.
- Proven ability to lead complex transformation initiatives while balancing strategic vision with hands-on execution.
- Strong experience working with executive stakeholders and communicating complex asset optimization strategies to both business leaders and technical teams.
- Excellent leadership and mentoring skills, with experience supporting distributed or global teams.
- Ability to navigate ambiguity, influence stakeholders, and drive organizational change.
- Strong understanding of value realization, outcome mapping, and aligning IT initiatives with business objectives.
- Experience working in complex enterprise environments with multiple stakeholders and competing priorities.
- Exceptional communication, consulting, and problem-solving skills.
- A customer-focused mindset with a strong commitment to delivering measurable business outcomes and sustainable improvements.
Responsibilities
- Lead enterprise-scale business process discovery, analysis, and design initiatives focused on IT Asset Management, Hardware Asset Management, and Software Asset Management.
- Advise clients on aligning business objectives with platform capabilities, industry best practices, and long-term transformation strategies.
- Act as a trusted advisor to executive stakeholders, providing guidance on business transformation, process improvement, and change management.
- Design scalable business process architectures and service models that support operational efficiency and sustainable cost optimization.
- Collaborate with solution architects, technical teams, and delivery specialists to develop outcome-focused implementation strategies.
- Mentor Business Process Architects and Business Analysts by providing leadership, coaching, and quality oversight.
- Develop and improve consulting methodologies, frameworks, playbooks, and delivery standards to enhance organizational capabilities.
- Identify potential delivery risks, recommend mitigation strategies, and ensure successful project execution.
- Support innovation initiatives, thought leadership activities, and knowledge-sharing efforts through industry contributions, presentations, and documentation.
- Drive continuous improvement by gathering feedback, analyzing engagement outcomes, and implementing process enhancements.
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