Senior Business Process Consultant – ITAM, HAM, SAM
New
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NewRocketIT Consulting
Remote - USFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Stakeholder managementChange Management
Requirements
- 5+ years of hands-on experience implementing ServiceNow ITAM, HAM and SAM.
- Mastery of business process architecture principles and service design for ServiceNow.
- Ability to operate strategically while remaining hands-on when needed.
- Executive-level communication and stakeholder management skills.
- Exceptional leadership and team development skills across distributed, global teams.
- Skilled in navigating ambiguity and leading change through influence.
- Deep understanding of value realization and outcome mapping.
- Experience aligning business and IT goals in complex enterprise environments.
- A consultative mindset with a focus on delivering measurable business outcomes and sustainable cost control.
Responsibilities
- Lead large-scale business process discovery, analysis, and design engagements across multiple client portfolios.
- Define and drive strategic customer outcomes aligned to platform capabilities and industry best practices.
- Serve as a senior advisor to executive stakeholders on business transformation and change management.
- Oversee the work of Business Process Architects and Business Analysts, providing direction, mentorship, and quality assurance.
- Collaborate with Solution and Technical Architects to design scalable, outcome-focused implementation strategies.
- Contribute to the development and standardization of business process methodologies, playbooks, and frameworks.
- Represent the organization in thought leadership activities.
- Identify and mitigate business and delivery risks early in the engagement lifecycle.
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