- Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.
- Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.
- Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality.
- Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams.
- Review all user stories and requirements for accuracy, completeness, and ambiguity.
- Provide guidance and mentorship to junior developers and junior analysts.
- Conduct peer reviews of functional designs and test scripts.
- Develop detailed process maps, workflows, and data models.
- Advise government stakeholders on ServiceNow best practices.
- Ensure all solution designs adhere to federal IT standards, including Section 508 compliance and FISMA/NIST security controls.
AgileBusiness AnalysisSCRUM+2 more