- Lead client workshops to elicit and document business requirements.
- Translate business needs into user stories, acceptance criteria, and functional specifications.
- Conduct gap analysis for ServiceNow OOTB functionality.
- Design and distribute Agile processes and SOPs.
- Review user stories for accuracy and readiness for sprint planning.
- Mentor junior developers and analysts.
- Conduct peer reviews of functional designs and test scripts.
- Advise stakeholders on ServiceNow best practices.
- Ensure compliance with federal IT standards like Section 508 and FISMA/NIST.
- Develop and execute UAT plans.
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