- Lead client workshops and focus groups to elicit, analyze, and document business requirements.
- Translate high-level business needs into comprehensive user stories, acceptance criteria, and functional specifications.
- Conduct gap analysis between legacy processes and ServiceNow OOTB functionality.
- Collaborate with Agile Coach to design/distribute Agile processes and SOPs.
- Review user stories/requirements for readiness in sprint planning.
- Mentor junior developers and analysts on business context and best practices.
- Develop process maps, workflows, and data models.
- Advise stakeholders on ServiceNow best practices and minimize technical debt.
- Ensure solutions adhere to Section 508 compliance and FISMA/NIST security controls.
- Execute UAT plans and create federal-grade deliverables.
AgileBusiness AnalysisSCRUM+2 more