Customer Success Manager
B
BrandwatchSaaS, Media Intelligence
Remote - CanadaFull-TimeMiddle
SalaryBase compensation for this role is CAD $70,000
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Job Details
- Experience
- 1-3 years of experience
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 1-3 years of experience in Customer Success, Account Management, or related SaaS roles.
- Experience managing high-volume account portfolios or working in a scaled/tech-touch model.
- Strong communication skills for effective one-to-many engagement.
- Data-driven mindset with the ability to interpret usage data and customer signals.
- Highly organized with the ability to manage competing priorities at scale.
- Experience working with CRM/CS platforms such as Planhat or Salesforce.
- Proactive, solutions-oriented approach to working in a fast-paced environment.
Responsibilities
- Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model.
- Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions.
- Monitor and act on customer health signals to proactively mitigate risk and drive adoption.
- Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities.
- Maintain accurate data in the customer success platform to track engagement, risks, and lifecycle stage.
- Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
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