Customer Solutions Engineer – Payments
New
Z
ZuoraEnterprise Software
Remote - United StatesFull-TimeSenior
Salary$136,800 — $177,100 USD
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- RESTful APIs
Requirements
- 5+ years of experience in Solutions Engineering, Sales Engineering, Solution Consulting, or Solutions Architecture supporting enterprise software.
- Deep domain expertise in enterprise payments gained through experience with a Payment Service Provider (PSP), payment gateway, payment orchestration platform, payment processor, or related payments technology company.
- Strong understanding of payment ecosystems, including PSPs, gateways, acquirers, processors, card networks, payment rails, embedded payments, digital wallets, and alternative payment methods at global scale.
- Experience designing and discussing complex payment architectures for enterprise high volume B2C / B2SMB customers.
- Knowledge of payment optimization strategies, including intelligent routing, authorization optimization, tokenization, payment recovery, and payment resilience.
- Familiarity with REST APIs, webhooks, and modern integration patterns.
- Outstanding presentation, communication, and customer-facing consulting skills.
- Ability to translate complex technical concepts into clear business value for executive audiences.
Responsibilities
- Serve as Zuora’s payments subject matter expert throughout the sales cycle.
- Partner with Account Executives to identify and develop opportunities within existing and prospective enterprise customers.
- Lead discovery sessions focused on payment architecture, gateway strategy, authorization performance, global expansion, and operational efficiency.
- Design solution architectures that support flexible payment ecosystems across multiple payment providers, gateways, processors, and payment methods.
- Deliver compelling technical presentations, demonstrations, workshops, and architecture reviews tailored to executive, business, and technical audiences.
- Advise customers on best practices for payment orchestration, intelligent routing, payment optimization, tokenization, payment resilience, and global payment acceptance.
- Collaborate with Product Management, Product Marketing, Partnerships, and Engineering to represent customer requirements and influence future product capabilities.
- Develop reusable solution assets, reference architectures, and technical enablement materials to scale payments expertise across the organization.
- Support strategic RFPs, proof-of-concepts, and complex enterprise evaluations.
View Full Description & ApplyYou'll be redirected to the employer's site
