Patient Account Specialist
New
I
IVX HealthHealthcare
Remote - US, Standard business hoursFull-TimeMiddle
Salary20 - 23.5 USD per hour
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Job Details
- Experience
- 2–3 years
- Required Skills
- Customer serviceMicrosoft Office
Requirements
- 2–3 years of clerical or administrative experience in a healthcare setting
- High school diploma or equivalent
- Strong understanding of coinsurance, deductibles, and copays
- Familiarity with payer portals such as NaviNet, Availity, and EOBs
- Experience working within HIPAA, Medicare, and insurance compliance frameworks
- Tech-savvy with proficiency in Microsoft Outlook and Office
- Excellent communication skills
- Collaborative spirit and a positive, proactive mindset
Responsibilities
- Serve as a key point of contact for patients regarding billing questions, payment plans, and account resolution
- Respond to inbound calls and proactively reach out to patients to collect past-due balances and arrange payments
- Review and explain Explanation of Benefits (EOBs) to patients in a clear and supportive manner
- Run monthly patient statements and work closely with front office, insurance follow-up, and prior authorization teams to ensure smooth reimbursement workflows
- Identify and assist patients with copay assistance programs, grants, and financial support resources
- Maintain accurate, timely records while ensuring HIPAA compliance and Medicare guidelines
- Support overall department goals by collaborating with internal teams to enhance the patient financial experience
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