- Serve as a key point of contact for patients regarding billing questions, payment plans, and account resolution
- Respond to inbound calls and proactively reach out to patients to collect past-due balances and arrange payments
- Review and explain Explanation of Benefits (EOBs) to patients in a clear and supportive manner
- Run monthly patient statements and work closely with front office, insurance follow-up, and prior authorization teams to ensure smooth reimbursement workflows
- Identify and assist patients with copay assistance programs, grants, and financial support resources
- Maintain accurate, timely records while ensuring HIPAA compliance and Medicare guidelines
- Support overall department goals by collaborating with internal teams to enhance the patient financial experience
Customer serviceMicrosoft Office