Care Coordinator
P
Pomelo CareVirtual medical practice
Fully remote work flexibility (within the US)Full-TimeMiddle
Salary$19.23 to $24.04 an hour ($40,000 to $50,000 if annualized)
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Job Details
- Experience
- 4+ years healthcare administration experience
Requirements
- 4+ years of healthcare administration experience.
- Experience in virtual care preferred.
- Familiarity with SDOH (Social Determinants of Health) platforms and referrals.
- Results-oriented with the ability to move fast.
- Meticulous attention to detail.
- Ability to work cross-functionally with clinicians.
- Passionate about maternal and child health.
- Comfort with ambiguity.
Responsibilities
- Work closely with clinical staff to provide care navigation support for patients who need help finding providers or connecting to social services like housing, transportation, WIC, and SNAP.
- Monitor member support phone line and address patient inquiries.
- Complete eligibility checks for new and existing patients and manage the patient offboarding process.
- Oversee patient scheduling, including prioritization, appointment reminders, and provider schedule optimization.
- Manage referrals to health plan’s Case Management team.
- Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency.
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