Customer Support Specialist
T
The Global Talent Co.Food Services, Logistics
ColombiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- SalesforceCRMHubSpotZendeskServiceNow
Requirements
- 3+ years of experience in Customer Support, Client Support, Customer Success, Customer Experience, Account Support, or similar customer-facing roles.
- Experience supporting high-volume customer interactions via email, live chat, and ticket management platforms.
- Experience using CRM platforms (such as HubSpot, Salesforce, Zoho, Microsoft Dynamics, or similar).
- Experience using ticket management/customer support platforms (such as Zendesk, Intercom, Freshdesk, Gorgias, ServiceNow, Jira Service Management, or similar).
- Strong written and verbal English communication skills.
- Exceptional written communication and customer-facing professionalism.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Comfortable working independently in a fully remote environment.
- Strong sense of ownership and accountability.
Responsibilities
- Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
- Resolve customer requests while meeting established SLA and quality standards.
- Accurately document customer interactions and maintain complete ticket records.
- Prioritize requests based on urgency, business impact, and operational requirements.
- Follow customer cases through to resolution while keeping clients informed every step of the way.
- Process order updates, modifications, replacements, credits, and account changes.
- Investigate missing, delayed, damaged, or incorrect deliveries and coordinate appropriate resolutions.
- Support onboarding activities and account setup for new business clients.
- Partner closely with Operations, Logistics, Fulfillment, and Customer Experience teams.
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