Customer Support Specialist
New
Remote - ColombiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- SalesforceAccount ManagementCRMCustomer supportHubSpotZendesk
Requirements
- 3+ years of experience in Customer Support, Client Support, or Account Support roles.
- Experience supporting high-volume customer interactions via email, live chat, and ticket management platforms.
- Experience using CRM platforms (e.g., HubSpot, Salesforce, Zoho).
- Experience using ticket management platforms (e.g., Zendesk, Intercom, Freshdesk, Gorgias).
- Strong written and verbal English communication skills.
- Exceptional written communication and customer-facing professionalism.
- Excellent attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong problem-solving and critical-thinking skills.
- Comfortable working independently in a fully remote environment.
Responsibilities
- Manage high-volume customer inquiries across email, live chat, and ticket management platforms.
- Resolve customer requests while meeting established SLA and quality standards.
- Process order updates, modifications, replacements, credits, and account changes.
- Investigate missing, delayed, damaged, or incorrect deliveries and coordinate appropriate resolutions.
- Deliver professional, empathetic, and solution-oriented support through written communication.
- Partner closely with Operations, Logistics, Fulfillment, and Customer Experience teams.
- Identify recurring customer issues and operational trends.
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