Technical Customer Success Manager
D
Defense UnicornsSoftware
Remote - USAFull-TimeMiddle
Salary$123,250 — $166,750 USD
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Job Details
- Required Skills
- AWSKubernetesAzureCI/CDHubSpotNotionGitHub
Requirements
- Experience working with platform engineering teams
- Background in cloud-native technologies (AWS, Azure, on-prem Kubernetes)
- Familiarity with CI/CD pipelines, GitOps workflows, and modern software delivery practices
- Familiarity with open-source ecosystems
- Excellent verbal and written communication skills
- Excellent interpersonal skills with the ability to adapt communication tactics
- Exceptional problem-solving and decision-making abilities with a strategic mindset
- Experience transitioning customer value delivery from services to productized approaches
- Experience facilitating cross-department problem-solving exercises
- Experience with HubSpot, GitHub, Unthread, and Notion
- Familiarity with regulated, high-compliance, or constrained deployment environments is a plus
Responsibilities
- Serve as the primary post-sales success lead for assigned commercial accounts
- Build trusted relationships with executive leadership, engineering teams, and technical stakeholders
- Develop and execute outcome-aligned success plans for our customers
- Lead Quarterly/Executive Reviews focused on platform value, operational readiness, and customer outcomes
- Assist customers on Kubernetes-based platform architecture questions
- Guide customers through secure software delivery principles and complex deployment requirements
- Advise on CI/CD pipelines, GitOps workflows, and modern software delivery practices
- Troubleshoot complex deployment challenges in partnership with Engineering
- Identify renewal and expansion opportunities across the customer base
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