- Lead and personally facilitate high-value Discovery & Framing (D&F) engagements with customer executives, mission leaders, and technical stakeholders.
- Establish the D&F methodology, playbook, templates, question bank, and quality standards for all engagements.
- Scale the D&F function by hiring and coaching practitioners to deliver consistent, high-quality outcomes.
- Collaborate with account teams to establish engagement hypotheses and define measurable mission problems, current state, and success criteria.
- Synthesize complex customer discussions into concise, executive-ready readouts that define mission impact, decision pathways, and actionable next steps.
- Maintain objective judgment to ensure engagements serve as a diagnostic tool rather than a product pitch.