Bilingual Virtual Medical Scheduler / Medical Records Coordinator

Staffing for DoctorsHealthcare

Colombia. Nicaragua. Peru. Honduras. El Salvador. GuatemalaFull-TimeJunior

Salary not disclosed

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Job Details

Languages: English and Spanish
Experience: 2+ years

Requirements

Minimum 2+ years of experience as a Medical Scheduler, Records Coordinator, or Medical Administrative Assistant within a U.S.-based practice.
Fully bilingual in English and Spanish.
Clear English pronunciation with little to no noticeable accent.
Demonstrated experience managing digital medical charts and release-of-information (ROI) protocols.
Experience managing high-volume scheduling matrices.
Exceptional multitasking abilities and high attention to detail.
Proficiency with EMR systems.
Knowledge of HIPAA compliance protocols.
Reliable high-speed internet connection and a secure, private, HIPAA-compliant home office.
Clear, professional headset for communication.

Responsibilities

Schedule new patient orthopedic consultations, follow-ups, and post-operative appointments within the EMR.
Proactively coordinate and manage provider calendars to maximize efficiency.
Handle outbound calls for appointment confirmations, reminders, and schedule adjustments.
Process, sort, and organize incoming and outgoing medical records and imaging.
Request missing clinical documentation and upload records into DrChrono.
Coordinate secure record transfers between external providers, facilities, and patients.
Answer phone calls to assist patients in both English and Spanish.
Update patient profiles, verify insurance details, and document interactions in EMR notes.

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