Customer Operations Launch Manager
Remote, USAContractMiddle
Salary$44 - $49 an hour, with an extra 4% per hour provided in lieu of benefits.
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementProduct ManagementBusiness OperationsSaaSEHR
Requirements
- Experience in program management, project management, product management, consulting, corporate strategy, business operations, or strategic planning in a SaaS company.
- Bachelor’s degree in Health Care, Business, Management, or 5+ years of equivalent experience in project management or EHR systems.
- Experience working closely with Professional Services or Customer Support teams.
- Exceptional presentation, oral, and written communication skills.
- Strong critical thinking, problem-solving, organizational, and decision-making skills.
- Ability to manage conflict and drive decisions effectively.
- Proficiency in performing planning for complex projects to meet business needs within budget and deadlines.
- Experience in healthcare systems (EHR, EMR, Pharmacy) is preferred.
- Knowledge of product development processes (PDLC), customer journey, and lead-to-cash processes is preferred.
- PMP certification is a plus.
- Ability to partner with senior business leaders to drive initiatives.
- Experience with data-driven process improvement.
Responsibilities
- Plan, organize, and execute multiple solution or service introductions in partnership with cross-functional teams.
- Develop and manage plans to achieve scalable launch goals and strategies.
- Lead the customer operations team in identifying performance metrics, defining goals, and monitoring results.
- Drive efficiency in implementation processes, customer engagement, and professional service fee structures.
- Analyze risks, issues, and project performance to provide transparent feedback and adjustments.
- Prioritize projects, resources, and budgets while balancing business needs with technical constraints.
- Lead continuous improvement in launch processes to accelerate customer time-to-value.
- Communicate complex information to stakeholders and mentor team members.
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