Quality Assurance Supervisor
New
C
Career TeamWorkforce Development
Remote in the United States, Business hours for assigned contractsFull-TimeSenior
Salary60,000 - 70,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Microsoft ExcelComplianceQuality Assurance
Requirements
- Bachelor's degree or equivalent workforce experience.
- WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility.
- Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills.
- Computer literate with strong MS Excel skills.
- Google Drive experience.
- Ability to learn specialized databases and software systems.
- Excellent interpersonal and communication skills, both oral and written.
- Demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality.
Responsibilities
- Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies.
- Monitor data entered into State Systems and other participant management systems for accuracy and timeliness.
- Identify deficiencies and trends, document findings, and recommend corrective action.
- Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff.
- Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation.
- Process weekly billing by preparing detailed payment spreadsheets.
- Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff.
View Full Description & ApplyYou'll be redirected to the employer's site
