Client Success & Growth Specialist
New
A
AO NationCustomer Success
Currently reside in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, or Newfoundland and Labrador.Full-TimeMiddle
Salary$60,000 – $95,000 / year
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Job Details
- Required Skills
- NegotiationTime ManagementAccount ManagementCRMCustomer support
Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a commitment to customer service.
- Demonstrated problem-solving, negotiation, and organizational skills.
- Comfort using CRM systems and standard business software.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional, dependable, and self-directed work ethic.
- Ability to work independently within a collaborative team.
- Experience in customer support, sales, retail, or account management is an asset.
Responsibilities
- Respond to customer inquiries by phone, email, and messaging platforms.
- Assist customers with product, service, pricing, and policy questions.
- Resolve customer concerns efficiently to maintain a positive experience.
- Recommend products, services, and upgrades to customers to drive growth.
- Identify opportunities to generate new business and improve retention.
- Manage customer information and record activities within the company CRM system.
- Collaborate with colleagues to optimize customer service processes.
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