Customer Success & Client Relations Representative
New
A
AO NationCustomer Service
Currently reside in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, or Newfoundland and Labrador.Full-Time
Salary$60,000 – $95,000 / year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingTime ManagementCRMCustomer support
Requirements
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Comfortable using computers, email, and business software.
- Good organizational, problem-solving, and time-management skills.
- Ability to prioritize tasks and adapt in a fast-paced environment.
- Professional, dependable, and self-motivated.
- Friendly, approachable, and customer-focused.
- Confident communicating with a variety of customers.
- Eager to learn new skills and grow professionally.
- Able to work independently while contributing to a collaborative team.
Responsibilities
- Respond to customer inquiries by phone, email, and text in a professional and timely manner.
- Provide accurate information about products, services, pricing, and company policies.
- Resolve customer concerns with professionalism, empathy, and a solutions-focused approach.
- Follow up with customers to ensure questions have been resolved and expectations have been met.
- Recommend appropriate products or services based on customer needs.
- Inform customers about promotions and service enhancements.
- Maintain accurate customer information within the company's CRM system.
- Record customer interactions and account updates.
- Share customer feedback and insights to support continuous improvement.
- Work closely with team members to deliver an exceptional customer experience.
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