Bi-lingual Care Manager – Patient Support Call Center
New
United States, Must be available for an 8 hour shift between 8am-8pm ESTFull-TimeMiddle
Salary22 - 24 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual Spanish - English
- Experience
- Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience.
- Required Skills
- Microsoft OfficeData entry
Requirements
- High School Diploma or equivalent.
- Bilingual Spanish - English proficiency.
- Minimum one year experience in medical billing, reimbursement, insurance verification, or similar medical office experience.
- Previous data entry experience (minimum three months).
- Ability to type 30wpm+.
- Computer literacy: ability to navigate multiple tabs, monitors, and applications.
- Advanced knowledge of Microsoft Suite (Teams, Word, Excel, Outlook).
- Experience with soft phone systems (WebEx, Mitel, Shoretel).
- Exceptional written and verbal communication skills.
- Must have a private, distraction-free workspace for HIPAA compliance.
- Must have internet plug-in accessibility (Wi-fi is not permitted).
Responsibilities
- Perform outbound calls to obtain appropriate information and document accurately.
- Answer in-bound calls and assist customers with pharmacy-related services.
- Contact insurance companies for benefit investigation and coverage eligibility.
- Provide prior authorizations and appeals support.
- Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs.
- Maintain quality results by adhering to standards, guidelines, and program KPIs.
- Report ADEs according to program policy and guidelines.
- Adhere to all HIPAA guidelines.
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