Patient Experience Specialist (Spanish)
New
C
Covera HealthHealthcare
Remote-first company with employees located across the U.S., 9:00 AM to 5:30 PM (in your time zone)Full-TimeMiddle
Salary$24.00 - $26.50 per hour, in addition to a performance bonus
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Job Details
- Languages
- Spanish fluency (written and verbal)
- Experience
- 1+ years
- Required Skills
- Customer support
Requirements
- 1+ years of experience in a call center, customer support, patient services, or another high-volume customer-facing role.
- Spanish fluency (written and spoken).
- Healthcare, clinical, patient scheduling, or other relevant industry experience.
- Proactive, self-motivated approach with resilience to navigate challenges.
- Exceptional organizational skills and ability to manage competing priorities.
- Ability to remain calm, confident, and solutions-oriented while balancing multiple patient needs.
- Strong technical aptitude and comfort learning new systems and tools.
- Excellent written and verbal communication skills with an ability to build trust and communicate with empathy.
- Collaborative mindset and genuine passion for improving the patient experience.
- College degree or equivalent combination of education and experience preferred.
Responsibilities
- Guide patients through the imaging scheduling process, delivering a seamless, supportive, and personalized experience from referral through appointment.
- Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to high quality diagnostic imaging.
- Answer patient questions, resolve issues proactively, and remove barriers that may delay care.
- Meet and exceed individual and team performance goals while maintaining a high standard of quality and empathy.
- Become an expert in internal products, workflows, and operational processes.
- Identify and share opportunities to improve the patient experience with cross-functional leadership.
- Contribute to a culture of continuous improvement by refining workflows and documentation.
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