- Guide patients through the imaging scheduling process, delivering a seamless, supportive, and personalized experience from referral through appointment.
- Coordinate with patients, healthcare providers, and imaging centers to ensure timely access to high quality diagnostic imaging.
- Answer patient questions, resolve issues proactively, and remove barriers that may delay care.
- Meet and exceed individual and team performance goals while maintaining a high standard of quality and empathy.
- Become an expert in internal products, workflows, and operational processes.
- Identify and share opportunities to improve the patient experience with cross-functional leadership.
- Contribute to a culture of continuous improvement by refining workflows and documentation.
Customer support