Design Operations Manager, Web Experience
New
CanadaFull-TimeManager
SalaryCompetitive salary package and stock options.
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementSEO
Requirements
- 7+ years of experience in web operations, digital project management, design production, web production, or a related field.
- Strong project management skills, including prioritization, stakeholder coordination, timeline management, and communication.
- Ability to independently execute high-quality design and content updates using design tools, established design systems, and brand guidelines.
- Strong writing and editing skills with the ability to create clear, engaging, and consistent web copy.
- Experience using web analytics platforms such as GA4 or similar tools to measure performance and inform decisions.
- Knowledge of SEO, GEO (generative/AI search optimization), conversion optimization, and modern CMS platforms.
- Familiarity with A/B testing, personalization strategies, accessibility standards, and quality assurance workflows.
- Technical understanding that enables effective collaboration with engineering teams on website infrastructure and tooling.
- Experience managing multilingual or multi-region website initiatives.
- Ability to work autonomously, influence cross-functional teams, and drive initiatives through strong communication and leadership.
Responsibilities
- Own the continuous improvement of the website, treating it as an evolving digital product that requires ongoing optimization and refinement.
- Coordinate website initiatives across design, engineering, product, marketing, and other stakeholder teams to deliver cohesive and effective experiences.
- Improve stakeholder contributions by refining content, strengthening information architecture, enhancing visuals, and ensuring high-quality execution.
- Maintain and elevate standards for brand consistency, accessibility, user experience, and visual quality across all website pages.
- Define website success metrics, establish reporting processes, and use analytics insights to guide prioritization and improvements.
- Monitor SEO, AI-driven search visibility, conversion funnels, and user behavior to identify opportunities for optimization.
- Partner with technical teams to improve CMS capabilities, analytics tools, website infrastructure, and supporting digital systems.
- Align messaging across website content and related channels to create a consistent brand narrative.
- Facilitate collaboration through project planning, reviews, retrospectives, and cross-functional communication.
- Support content ecosystem alignment across blogs, media channels, and other digital platforms.
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