Renewal Account Manager
New
A
AccelaGovernment Software
Remote Based - USContractMiddle
Salary25 - 30 USD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelCRMPowerPointNetSuite
Requirements
- 2+ years of experience in Renewal Account Management or a closely related role
- Demonstrated ability to independently manage renewal execution, timelines, and outcomes
- Proven ability to manage multiple renewals concurrently while maintaining appropriate timelines
- Strong attention to detail and analytical skills for contract interpretation and pricing validation
- Clear and professional written and verbal communication skills
- Demonstrated experience forecasting renewal outcomes and identifying risk early
- Strong cross-functional collaboration skills working with Sales, Customer Success, Finance, and Legal
- Proficiency with Salesforce, CPQ tools, NetSuite, Clari, Microsoft Excel, and Microsoft PowerPoint
Responsibilities
- Engage with customers and partners to renew subscription and support revenues
- Lead renewal contract negotiations and achieve on-time contract booking
- Apply Accela’s sales and renewal processes, policies, and approval requirements
- Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ
- Leverage AI tools to draft, refine, and personalize renewal communications
- Proactively identify renewal risk using customer engagement signals, contract complexity, and historical patterns
- Drive renewals to close within committed timeframes and communicate risk or dependencies to stakeholders
- Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue
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