Customer Happiness Representative
New
N
NORYSTEM Education
United States, NYContractMiddle
Salary20 USD per hour
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Job Details
- Required Skills
- Problem SolvingCustomer serviceRelationship management
Requirements
- Empathetic problem solver.
- Excellent written and verbal communication skills.
- Skilled at building long-term relationships.
- Proactive in improving processes.
- Positive, solution-oriented mindset.
- Accountable in commitments.
- 10-30 hours per week availability.
- Weekend partial availability preferred.
Responsibilities
- Provide exceptional customer service via email, phone, and chat to resolve inquiries and issues promptly.
- Build and maintain positive relationships with customers, anticipating their needs to ensure satisfaction.
- Conduct customer outreach and follow-ups to provide personalized support and ensure continued engagement.
- Maintain accurate records of customer interactions and monitor feedback to identify improvement areas.
- Collaborate with cross-functional teams to meet customer needs and drive process improvements.
- Assist with special projects to support the customer happiness team, such as research or system development projects.
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