Customer Service Representative
New
Work from home, Monday-Friday, 7AM-7PM CSTFull-TimeEntry
Salary$14/hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceMicrosoft OfficeMultitaskingAccount ManagementData entry
Requirements
- High school diploma or equivalent.
- Experience in customer service.
- Excellent verbal and written communication skills.
- Strong multitasking abilities.
- Strong attention to detail.
- Proficiency with Microsoft Office tools.
- Comfortable performing manual calculations.
- Comfortable handling multiple systems simultaneously.
- Hardwired internet access with minimum 2 Mbps upload and 10 Mbps download speeds.
- Smartphone (iOS or Android, 4 years old or newer) for company app communications.
- Quiet, distraction-free, and secure home office environment.
Responsibilities
- Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts.
- Review customer contracts including voluntary surrender, payment breakdowns, and total loss processes.
- Advise customers on account status and title information.
- Assist customers with optional products, payment extensions, and deferrals.
- Process payments and communicate account status clearly.
- Maintain accurate records of customer interactions and issue resolutions.
- Analyze accounts to recommend appropriate solutions to customers.
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